FAQs

 
 

ARE YOUR PRODUCTS NON-TOXIC?
Absolutely! We are free from harmful preservatives (including parabens, formaldehyde & triclosan), sulphates, phthalates, heavy metals (like lead & mercury) + of course - all ingredients that are animal-derived.

WHAT’S YOUR RETURN POLICY?
If you're not digging your products, we’ll refund you within 30 days of your purchase, minus your initial shipping costs.

Send an e-mail to hi@jacquiecosmetics.com for return instructions. Please include your full name, e-mail address & order #.

WHERE DO YOU SHIP?
We currently ship to Canada & the U.S. only, but will be expanding to more countries soon!

HOW DO I KNOW WHICH SHADE TO BUY?
Send us a selfie to: hi@jacquiecosmetics.com & we'll take care of the guess work for you!


Have a question we haven’t answered?! Ask us HERE.